TEAMS USER RESEARCH
After rolling out Microsoft Teams to all associates, the Digital Workplace squad responsible for the project needed to determine the plan for increasing adoption and for introducing enhancements that would provide an improved user experience. As a member of that squad, I worked to conduct discovery research to inform highest priorities.
Design Research, Product Management
How might we understand both how associates use Teams today and what features are most important to them going forward?
Conducted analysis to target participants based on digital tool usage and demographics
Devised questions and tasks, based on best practices associates would ideally emulate
Captured notes during interview sessions
Affinitized observations and quotes after all interviews had been conducted
Reviewed findings to determine trends